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Small businesses could save £1,000 on postal redirection charges

The Consumer Council is calling for small businesses getting their mail redirected during COVID-19 to check they are getting a new cheaper rate, saving up to £1,000.


Water bill tariff increase: How businesses could save money by ensuring bills are accurate

Following Northern Ireland Water’s tariff increase, effective yesterday (1 October 2020), The Consumer Council is reminding businesses across the country to ensure that their water bills are accurate to avoid nasty surprises and to save money.


The Consumer Council welcomes Utility Regulator decision on back billing

The Consumer Council has welcomed new rules designed by the Utility Regulator to limit the length of time electricity and gas companies can back bill domestic and microbusiness consumers.

Cost of Living

The Consumer Council welcomes proposals to tackle unfair insurance pricing policies

The Consumer Council welcomes the publication of the Financial Conduct Authority’s (FCA) Market Study on General Insurance and its proposed measures to tackle unfair pricing practices.

Cost of Living

Review your banking needs in advance of Danske Bank branch closures

The Consumer Council is urging Danske Bank customers to review their banking needs ahead of the upcoming closure of four local branches later this year. The branches in Ballycastle, Comber, Kilrea and Strabane are due to close on 4 December 2020.

    Cost of Living

    Open Up about financial and mental wellbeing

    Progressive Building Society has partnered with Action Mental Health and The Consumer Council NI to launch its third annual Northern Ireland Savings Week, from 7-11 September. Savings Week was developed with the aim of instilling a savings culture across Northern Ireland. This year, the coronavirus pandemic has encouraged Progressive to shift the initiative’s focus to encouraging people across Northern Ireland to ‘open up’ about our finances, savings and how they impact on our mental health.


    The Consumer Council welcomes savings for gas consumers in the Ten Towns

    Natural gas consumers in the Ten Towns will be pleased with Firmus Energy Supply’s decision to decrease its prices by 12.48% from 1 October 2020. This follows from a 21.15% decrease back in April 2020.

    Cost of Living

    Has COVID-19 affected your personal finances? There is help available

    Today (31 August 2020) marks the start of The Consumer Council’s ‘True Cost’ campaign, which is raising awareness of the practical help available to Northern Ireland households that are struggling financially during the ongoing COVID-19 crisis.


    The Consumer Council congratulate John French’s appointment as Chief Executive of the Utility Regulator

    The Board and staff of The Consumer Council wish to congratulate Chief Executive, John French, on his recent appointment to the role of Chief Executive of the Utility Regulator.


    COVID-19 Airline Refunds: Do not delay getting your refund, act now!

    Following a new report published by the Civil Aviation Authority (CAA) regarding airline refunds, The Consumer Council is urging the CAA to ensure airlines act responsibly towards their customers, and is urging consumers to act now to secure their refunds.