The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.
Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.
Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.
The Financial Conduct Authority (FCA) has alerted that consumers may experience significant delays in the resolution of PPI complaints. A significant increase in the volume of complaints received in the run-up to the August 2019 deadline has created a backlog, with some firms estimating that it may be summer 2020 before consumers receive a final response.
Following a turbulent year for Northern Ireland travellers, The Consumer Council is helping passengers heading away during the mid-term break to prepare for a smooth, hassle-free journey with its Top Travel Tips.
The Consumer Council is renewing its call for drivers to shop around for car insurance as the confused.com car insurance price index reveals another significant increase in the average annual renewal cost for Northern Ireland drivers - up 8% to £942 per year.
The most recent Bord Gáis Energy Index was launched yesterday. This shows that over the last year, there has been a 64% reduction in wholesale gas prices, and a 38% reduction in wholesale electricity prices. Unfortunately, consumers in Northern Ireland over the last month have only, at best, seen modest reductions in their gas prices, and increases of around 6-8% in their electricity prices.
The Consumer Council is advising drivers in Northern Ireland on how to avoid penalties whilst parking on private land or in a car park which is operated by a private organisation, such as a retail park.