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Cost of Living

Currys to improve sales process for extended warranties

The Consumer Council welcomes the Competition and Markets Authority’s (CMA) announcement that Currys is to adopt a range of measures to improve the sales process for extended warranties following feedback from mystery shops at 100 of its stores.


Advice for consumers following Mothercare’s appointment of administrators

Following the announcement on 5 November 2019 that Mothercare has appointed administrators, The Consumer Council is urging consumers with gift cards and vouchers to act immediately to avoid losing their money.


The Consumer Council comments on latest Translink performance results

Following today’s publication of Translink’s Passenger Charter standards performance results, The Consumer Council is happy to see that Northern Ireland consumers continue to show their satisfaction with Translink’s overall service.

Personal Finances

Financial Conduct Authority alerts of delays in PPI claim processing

The Financial Conduct Authority (FCA) has alerted that consumers may experience significant delays in the resolution of PPI complaints. A significant increase in the volume of complaints received in the run-up to the August 2019 deadline has created a backlog, with some firms estimating that it may be summer 2020 before consumers receive a final response.


The Consumer Council wins CIPFA Northern Ireland Public Finance Team of the Year for the second year in a row

Chartered Institute of Public Finance & Accountancy (NI) announce winners

The Consumer Council’s Halloween Travel Tips

Following a turbulent year for Northern Ireland travellers, The Consumer Council is helping passengers heading away during the mid-term break to prepare for a smooth, hassle-free journey with its Top Travel Tips.

Cost of Living

The Consumer Council reminds drivers to shop around for car insurance

The Consumer Council is renewing its call for drivers to shop around for car insurance as the car insurance price index reveals another significant increase in the average annual renewal cost for Northern Ireland drivers - up 8% to £942 per year.


Further falls in wholesale energy prices must be passed onto Northern Ireland consumers

The most recent Bord Gáis Energy Index was launched yesterday. This shows that over the last year, there has been a 64% reduction in wholesale gas prices, and a 38% reduction in wholesale electricity prices. Unfortunately, consumers in Northern Ireland over the last month have only, at best, seen modest reductions in their gas prices, and increases of around 6-8% in their electricity prices.

Consumer Skills

Top tips for steering clear of private parking tickets

The Consumer Council is advising drivers in Northern Ireland on how to avoid penalties whilst parking on private land or in a car park which is operated by a private organisation, such as a retail park.


The Consumer Council advises Thomas Cook passengers

The Consumer Council is advising ATOL protected Thomas Cook customers to claim their refund as soon as possible.