Newsroom

Read our latest press releases here.

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Cost of Living

Help improve access to cash in Northern Ireland

The Consumer Council is encouraging individual consumers or local organisations to take part in a new initiative to help improve access to cash within Northern Ireland.

Energy

The Consumer Council helps small businesses find the best energy deal

The Consumer Council is helping small businesses and not-for-profit organisations save money with a new online electricity and natural gas price comparison tool. The tool will make it easy for small businesses in Northern Ireland to find the best electricity and gas deals by comparing tariffs from all available suppliers in the one place.

Energy

Households should actively undertake regular meter readings to ensure they are on top of their energy bills during COVID-19

The Consumer Council is advising households and small businesses to ensure their energy bills are accurate and as low as possible during the COVID-19 lockdown.

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Royal Mail temporary decision to remove Saturday letter deliveries

Royal Mail announced today (Tuesday 28 April 2020) that from 2 May it will reduce its service delivery by removing letter deliveries on Saturdays.  Tracked parcels and Special Delivery items and most parcel will still be delivered on Saturdays.

Cost of Living

Unscrupulous traders profiteering by exploiting COVID-19 warned

Trading Standards and The Consumer Council are warning unscrupulous traders to stop exploiting the Covid-19 pandemic to profiteer, or face action.

Other

Covid-19 update for The Consumer Council suppliers

Due to Covid-19 we have temporary changes in place for receiving invoices. 

Cost of Living

Videos: Consumer Parliament and Regional Parliaments

Highlights video of our fourth annual Consumer Parliament and summary video of issues raised at our four regional parliaments. 

Other

The Consumer Council shortlisted for two UK Complaints Handling Awards

The Consumer Council has been shortlisted as a finalist in the UK Complaints Handling Awards 2020, which recognise and reward outstanding achievement in complaint handling across the UK.

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Parcel shop locator launched to help consumers save time and money

The Consumer Council has launched ParcelPal NI, a new one-stop shop to help consumers find their nearest local shop where they can send parcels and collect online shopping.

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Advice for Northern Ireland consumers to complain about postal delivery problems

Ahead of the busy Christmas online shopping period including Black Friday and Cyber Monday, The Consumer Council is helping shoppers in Northern Ireland who experience postal delivery problems to complain.