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24th September 2020

Accessibility Statement

We make every effort to ensure our services are accessible and easy to use for everyone. Our website is accessible no matter what browser you choose to use, whether or not you have any disabilities and regardless of your experience of using the Internet. Our services and resources are also available using a range of accessible services. 

Accessibility Statement for The Consumer Council

This accessibility statement applies to The Consumer Council’s main website ( and the Advice Directory (

This website is run by The Consumer Council. Our accessibility has been audited by BT48 using SilkTide. The last test took place on 23 September 2020. 

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Website and Government Standard Compliance

The Consumer Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is almost entirely compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

  • This website has been built to comply with the Priority 2 (Double A) accessibility checkpoints, as established in the World Wide Web Consortium’s (Wc3) Web Accessibility Initiative. The initiative promotes usability and accessibility for people with disabilities.
  • This website also conforms to the UK government guidelines for websites. HTML5, CSS 2.0, WAI WCAG Level 2 have been set as technical standards.

We know some parts of this website are not fully accessible, however we are actively working on fixing these issues. For example:

Translation and Read-Aloud Software

Our website uses BrowseAloud software, provided by Text Help, to make it fully accessible in any browser. BrowseAloud allows users of our website to customise it in a way that works for them, including read-aloud software, language translations and font changes. 

Microsoft Word documents, such as our Template Letters, will automatically download to your device. If you need the Word document translated or read aloud, click here to add 'Read&Write' software to your device. This is also supplied by Text Help. If you need any further support with this software, click here to contact Text Help. 

Translation Services and Alternative Formats

We also offer a telephone translation service through Big Word Translation. If you would like to use this service please let our staff know. 

We also can translate our documents into different languages and other formats (e.g. Braille, large print) upon request. Click here to make a request. 

Screen Readers

The webpages on this website are designed to be used with screen readers, so that visually impaired users can easily access the content and navigate the site.

JAM Card Friendly Organisation

We are a JAM Card friendly organisation. If you are a JAM card holder, please let a member of our staff know. JAM stands for ‘Just A Minute’ – it’s a special card created by NOW group (a social enterprise supporting people with learning difficulties and autism into jobs with a future) service users for when they need more time and patience.

Changing Font Size

If you find the text on this website is too small or too large you should simply adjust your browser’s settings:

If you use Microsoft Internet Explorer
Go to the View menu, select Text Size and then Larger/Largest or Smaller/Smallest.

Google Chrome
Open the menu, select Settings, click ‘Show advanced settings’ a the bottom an look for the Web Content section. You can choose settings from ‘Very Small’ to ‘Very Large’

Mozilla Firefox
Go to the View menu, select Text Size and choose Increase or Decrease.

Feedback, contact and reporting accessibility problems

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We will consider your request and get back to you in 24 hours (excluding Saturday and Sunday).

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, email: or Or you can phone 0800 121 6022.

Enforcement Procedure

The Equality Commission for Northern Ireland (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland (ECNI).

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