Our principal statutory duty is to promote and safeguard the interests of consumers in Northern Ireland.

We have specific statutory duties in relation to energy, postal services, transport, and water and sewerage. These include considering consumer complaints and enquiries, carrying out research and educating and informing consumers. 

For more information call 028 9025 1600 or e-mail: [email protected]

Complaints Procedure

The Consumer Council is committed to providing a high quality service to all our customers.

Corporate Social Responsibility

The Consumer Council is committed to upholding our Corporate Social Responsibility, which informs all our activities and initiatives.

Customer Charter

The charter outlines what we will do, what you can expect and when you can expect it.

Member Details

Who's who on The Consumer Council Board.

Staff Details

Who's who in The Consumer Council.

Service Standards

Our Standards of Service to you.

Vision and Values

Our vision and values set standards for how we work.