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03rd September 2020
Our Policies & Procedures
This section includes key policies and procedures relating to our governance, financial management and operations.
Invoicing Procedure
Suppliers should email all invoices to paula.mccann@consumercouncil.org.uk and joanne.akkaya@consumercouncil.org.uk. Please do not post invoices to our head office.
Policies and Procedures
- Complaints Procedure
- How we deal with Service Provider Complaints
- Anti-Fraud Policy and Fraud Response Plan
- Gifts and Hospitality Policy
- Management Statement and Financial Memorandum
- Procurement Policy
- Equality, Diversity and Inclusion Policy
- Council - Terms of Reference
- Audit and Risk Assurance Committee Terms of Reference
- Privacy Policy
- Staff Members
- National Fraud Initiative 2017-2018
- National Fraud Initiative 2020-2021
- Annual Equality Report 2016 - 2017
- Annual Equality Report 2015 - 2016
- Annual Equality Report 2014 - 2015
- Annual Equality Report 2013 - 2014
- Annual Equality Report 2012 - 2013
- Annual Equality Report 2011 - 2012