Main content
eoin
09th March 2020

Flybe: Important Information

Passenger information if you are affected by the collapse of Flybe 

Flybe has entered Administration and all Flybe flights are cancelled with immediate effect. Do not go the airport for your Flybe flight. In order to travel to your destination you will need to find an alternative means of travel.

Alternative means of travel

  • British Airways, easyjet, Ryanair Air France* and KLM* are currently offering reduced cost flights for Flybe customers. Check the airline websites for details. For all these offers you will need proof of your Flybe booking.
  • P&O operate ferries between Larne and Cairnryan in Scotland.
  • StenaLine operate ferries from Belfast to Liverpool, Belfast to Cairnryan, Dublin to Holyhead and Rosslare to Fishguard. Stena provide a bus to connect Cairnryan to the GB rail network at Ayr, three times a day. 
  • Avanti West coast and StenaLine operate a Rail/Sail service from Belfast Harbour to destinations in GB. GB train operators are offering free rail travel to Flybe customers for a week. However, we have been unable to confirm if this includes the Rail/Sail service.
  • Hannon run a daily express coach from Lisburn and Belfast to Glasgow.   
  • Rail Delivery Group has confirmed that all train operators in Britain have agreed to provide free travel to FLybe staff anf customers unable to travel over the next week. Passengers must show proof of employment or a boarding card/flight confirmation to station staff.
  • Eurostar is offering discounted fares to affected Flybe customers. Customers with a Flybe booking between London and Paris or Amsterdam, can call on the numbers below until Sunday quoting their Flybe booking reference. 

*Note: Reduced fares for Air France and KLM are available from UK/Ireland and France, Netherlands, Germany, Switzerland and Italy. These fares are only available via the Air France/KLM call centre  0207 660 0337

Getting a refund on your Flybe ticket

Because Flybe has ceased trading and is in the hands of Joint Administrators, there is no automatic entitlement to a refund. However:

  • If you booked directly with the airline using a credit card you may be able to claim the money back from the credit card provider under Section 75 of the Consumer Credit Act. To be eligible, you will need to have paid more than £100 for each separate flight. Contact your card provider. 
  • If the flight was cheaper, or you used a debit card, you may be able to use the ‘Chargeback’ scheme that card issuers are signed up to. You have to make your claim within 120 days.Contact your card provider. 
  • If you booked through an airline ticket agent, you should speak to the agent in the first instance as they may have provided travel insurance that includes Scheduled Airline Failure Insurance (the type of protection provided may vary depending on the type of policy taken out).
  • Check your personal travel insurance policy to see if includes Scheduled Airline Failure Insurance and contact your travel insurance company.
  •  If you bought your flights as part of a holiday package with an ATOL travel firm and received an ATOL certificate, you should be ATOL protected. Contact your travel firm for more information.
  • If you used a third party payment processors such as PayPal, Google Checkout, or WorldPay, you need to be aware that if you used your credit card to purchase items via these payment processors, you no longer have the joint liability protection under Section 75 of the Consumer Credit Act 1974 for goods costing between £100 and £30,000. Online payment processors have their own protection arrangements but these are not covered by law. Contact the processor to find out about their refund scheme.

For more information, see The Consumer Council’s ‘Safer Ways to Payleaflet and our ‘Company Going Out of Business' factsheet or telephone 0800 121 6022 to speak to one of our Consumer Protection team to get further advice.

What will happen with the Flybe routes?

Routes may be taken up by other airlines and continue to operate. So far it has been confirmed that Loganair will be taking over 16 Flybe routes including Belfast City to Inverness and Belfast City to Aberdeen. Customers previously booked on Flybe services on the same routes will need to make new bookings.

Scam Awareness

If you are contacted by someone who claims they can help refund your money, it is likely a scam. Visit the Scamwise NI website for more information on scams. 

Useful Contacts

EasyJet

Customer service: 0330 365 5000

Website: https://www.easyjet.com/en/help/contact

 

British Airways

Customer service: 0344 493 0787

Website: https://www.britishairways.com/en-gb/information/help-and-contacts

 

Ryanair 

Customer service: 0330 1007 838

Website: https://www.ryanair.com/gb/en/useful-info/help-centre

 

Civil Aviation Authority (CAA)

Customer service: 0300 303 2800

Website: https://www.caa.co.uk/News/Further-advice-to-UK-consumers-impacted-by-Flybe-entering-administration/

 

Stena line:

Customer service: +46 (0)31 85 80 00

Website: https://www.stenaline.com/about-us/contact/

 

Hannon Coaches:

Customer service: +44 (0)28 92 650700

Website: https://hannoncoach.com/contact-us/

 

Avanti West Coast:

Customer service:  03455280253

Website: https://www.avantiwestcoast.co.uk/help/contact-us

 

P&O Ferries:

Customer service: +44 (0) 1304 44 88 88

Website: http://www.poferries.com/en/contact

 

Air France/KLM:

Call centre: 0207 660 0337

Air France: https://www.airfrance.com/GH/en/local/nous-contacter/contact.do

KLM: https://www.klm.com/travel/gb_en/customer_support/customer_support/contact/index.htm

 

Eurostar: 

UK: 03432 186 186

France: 01 70 70 60 88  

Netherlands: 0207 16 83 25 

Website: https://help.eurostar.com/faq?language=uk-en&intcmp_Contact_Us=

No topic added