Consumer Skills

26th May 2020

Coronavirus: Impact to Services in Northern Ireland

Information about the impact of COVID-19 (coronavirus) to general services in Northern Ireland, such as MOT centres.

The information on this page was last updated on 26 May 2020.

Consumer Advice

Belfast City Council's Consumer Advice Service is closed due to the coronavirus outbreak.

If you have any consumer queries or complaints relating to water, electricity, transport (including flights), post and parking please contact The Consumer Council on 0800 121 6022 or [email protected].

MOT test centres

All MOT test centres are currently closed for all vehicle testing. 

A one-year MOT temporary exemption certificate (TEC) will be processed automatically from Monday 11 May.

This means that owners of all eligible cars, goods vehicles, trailers and motorcycles, will no longer have to book and pay for an MOT appointment in order to get a TEC. TECs will be applied to eligible vehicles for up to one year from the date the vehicle was due to be tested. Any appointments in the system will now be cancelled and refunds issued. Due to the volume of refunds being processed, this is taking longer than usual. Separate arrangements are already in place for taxis and buses, allowing vehicle licences to be renewed without the requirement for prior testing.

Action on Hearing Loss

Action on Hearing Loss is currently unable to offer face-to-face services. This includes their Information Service, Hearing Aid Support Service, Tinnitus Support Service and Employment Service.  They will still continue to support people who are deaf, have hearing loss or tinnitus via phone, email and text and they are currently exploring options for video calls.  They can also post out hearing aid batteries where possible.  They have updated the contact details for all their services on their website so you know who to contact for support.

Download their leaflet here or click here for further contact details.