Coronavirus: Important Consumer Advice

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Transport

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15th June 2018

Air Travel

Some airlines have additional charges for a range of extra services.

Extra services can include checked baggage, credit card use and seat reservations. Click here to see these charges at a glance.

Airline Additional Charges

Transport

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Transport

A free website has launched to help Northern Ireland consumers shop around for petrol and diesel

The Consumer Council has launched a free website to help consumers in Northern Ireland shop around when buying petrol and diesel. The Fuel Price Checker allows consumers to check the highest, lowest and average price of petrol and diesel in their area to ensure they are getting the best value when topping up their tank.
Transport

My bank details changed so the airline said I wasn't eligible for a refund

29th October 2020
Transport

Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities

25th September 2020

Consultations

Read more about Consultation on amendments to CAP1324 - the CAA's policy for ADR applicants and approved ADR entities
Cost of Living

Consumer Insight Survey 2020

14th September 2020

Research Reports

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Personal Finances

The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds

07th August 2020

Consultations

Read more about The Consumer Council's response to the FCA consultation on guidance on cancellations and refunds