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23rd October 2018

Post Offices

There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services. 


Post Office Services

At the Post Office you can:

  • Send letters and parcels;
  • Collect online shopping parcels;
  • Collect pensions and benefits; and
  • Withdraw and deposit money into many personal banking accounts.

Finding your nearest branch

To out your nearest Post Office branch, its opening hours and service available, vist the Post Office website.

Unhappy with the service? How to complain

It is important to complain so the Post Office can look into your concerns. You can:

  • Complete the Post Office's online complaint form.
  • Call Post Office on 0345 611 2970 or textphone on 03457 22 33 55.
  • Write to: 
    Post Office Customer Care 
    PO Box 740
    S73 0ZJ

Remember, if it is a postal complaint check out our Postal Tool and our Making a Postal Complaint guide. 

Changes to your Post Office

Post Offices can relocate, close or new outlets can open. When changes happen or are being proposed it is important that the Post Office lets you know what is happening and why.

With the Post Office we have agreed when and how it will communicate changes about Post Offices in Northern Ireland. To find out more click here.

Being heard and making a difference

When the Post Office is looking for your view on changes make sure you are involved and let them know what you think.

Since 2014, the Post Office has consulted on 84 relocations in Northern Ireland. More than 5,800 consumers provided feedback. We have represented your views in these cases and working with the Post Office this led to improvements to 56% of the proposals where the Post Office relocated.