Information about sending and receiving mail through the postal system.
We send letters and cards to friends and family as an important way of keeping in contact with loved ones. We receive bank statements and bills through the post which helps us to pay bills on time and keep an eye on our finances.
There are a range of postal operators, with Royal Mail being the largest and the one we are most familiar with as it provides the universal postal service.
Follow our mail checklist:
- Check the recipients address and make sure it clearly labelled to include house number/name and postcode.
- Always check if you can send the contents of your mail item through the postal network or if any restrictions or prohibitions apply.
- Always include a return address.
- Pay the correct postage.
- Get proof of posting.
See our Sending and Letters Guide for more information.
Common postal issues can relate to lost, delayed or damaged mail.
Check out our postal tool to find out about your postal rights, and whether you are entitled to compensation. Click here.
Scammers may write to you out of the blue using clever techniques to persuade you to send them money or ask for personal and/or banking details. To find out more about the different types of scam mail and how to report click here.
Royal Mail Quality of Service
Royal Mail, the universal service provider for postal services, is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs). Northern Ireland is covered by the BT Postcode area. Quality of Service results for postal services in the BT postcode areas can be found https://www.royalmailgroup.com/en/about-us/regulation/quality-of-service/