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23rd October 2018


Information about sending and receiving mail through the postal system.

Mail Checklist

We send letters and cards to friends and family as an important way of keeping in contact with loved ones. We receive bank statements and bills through the post which helps us to pay bills on time and keep an eye on our finances. 

There are a range of postal operators, with Royal Mail being the largest and the one we are most familiar with as it provides the universal postal service.

Follow our mail checklist:

  • Check the recipients address and make sure it clearly labelled to include house number/name and postcode.
  • Always check if you can send the contents of your mail item through the postal network or if any restrictions or prohibitions apply.
  • Always include a return address.
  • Pay the correct postage.
  • Get proof of posting.

See our Sending and Letters Guide for more information. 

Postal Issues

Common postal issues can relate to lost, delayed or damaged mail.

Check out our postal tool to find out about your postal rights, and whether you are entitled to compensation. Click here.

Scam Mail

Scammers may write to you out of the blue using clever techniques to persuade you to send them money or ask for personal and/or banking details. To find out more about the different types of scam mail and how to report click here

Consumer Guides

Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.

Royal Mail Quality of Service

Royal Mail, the universal service provider for postal services, is required to publish a range of quality of service performance results including those for First Class stamped and metered mail in each UK postcode area (PCAs). Northern Ireland is covered by the BT Postcode area. Quality of Service results for postal services in the BT postcode areas can be found