The Consumer Council promotes and protects the interests of postal consumers across Northern Ireland.
Want to find a local shop where you can send a parcel? Check out our ParcelPal NI tool to find your nearest parcel shop or outlet.
Information about sending and receiving mail through the postal system.
It is important to choose the most suitable postal product, understand your rights and be aware of potentially higher delivery charges.
There are over 480 Post Offices outlets in Northern Ireland which provide access to many important services.
Common postal issues can relate to lost, delayed, or damaged mail.
Types of scam mail and advice on how to report.
Here are some useful guides that will help you with sending letters and parcels, making a postal complaint and finding out more about the Post Office.
Receiving goods or gifts from outside the EU.
Types of junk mail and how to stop it