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Consumer Skills

29th April 2021

Goods and Services

There are laws that protect you whenever you buy goods, services or digital downloads. This section contains information on your consumer rights.

Guide to Consumer Law

Our 'Guide to Consumer Law' contains everything you need to know about your consumer rights when buying goods and services. It will help you understand how you are protected by law when shopping for goods, services and digital content. It also contains top tips for protecting yourself and what to do if you have a complaint. The guide includes: 

  • Buying goods on-site
  • Buying goods online 
  • Buying services
  • Refunds
  • Cancellations
  • Delivery 
  • Standards 
  • Contract terms 

and much more!

We also have a 'Guide to Consumer Law for Businesses'. The guide helps businesses understand the laws that govern how goods, services and digital content are sold, and ensure you are providing the correct information to consumers.

Consumer Rights Acts 2015

The Consumer Rights Act 2015 comes into effect on 1 October 2015 and consolidates previous consumer rights legislation, including the Sale of Goods Act 1979.

The Act covers the sale of goods, services and digital content. For more information watch out video below or download our Guide to Consumer Law. 

Test Your Knowledge

Test your knowledge on consumer rights by taking part in our fun, free online quizzes. 

Click here to visit our consumer rights quiz page