My party of eight had our flights cancelled and could not get a refund

We were contacted by a consumer as they had booked flights to Greece for a party of eight. The flights were cancelled due to coronavirus and they were having trouble getting a refund from the airline.

Action

We contacted the airline on behalf of the party and asked for a refund under EU Regulation 261/2004. 

Resolution

The following morning the airline agreed to refund the full cost for all eight passengers, a total of £2,344.