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My flight was cancelled

A consumer got in touch with the Consumer Council as his flight was delayed, then cancelled due to a member of the easyJet cabin crew team being absent. The consumer made a complaint but this was rejected by the airline as they claimed it was an 'extraordinary circumstance', with easyJet claiming adverse weather conditions.

    Action

    The Consumer Council raised an investigation with easyJet due to the conflicting information provided between the time of cancellation and the initial response to the compensation claim. And in the context of the news that the airline was having staff shortage issues.

     

    Resolution

    easyJet acknowledged that compensation was applicable and the consumer received 250 compensation.