Flight cancellation made me miss connecting and return flights

We were contacted by a consumer as his flight from Belfast to London Stansted was cancelled due to a pilot strike. However as a result of not getting this flight, he lost out on a connecting flight to Stockholm, and the return trip. The airline refunded the initial Belfast to London Stansted flight only. 

Action

We contacted the airline on the consumer's behalf to request a refund for the connecting flight and the return journeys. 

Resolution

The airline agreed to a full refund for all of the passenger's connecting and return flights. He received a £695 refund.