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€1600 compensation for flight disruption from UK to Faro return

A consumer saw a poster in Belfast City Airport advertising the services of the Consumer Council. He sent us details of a flight cancellation/re-schedule by Ryanair back in August 2019, including a copy of his EU claim form. Ryanair ignored all requests for compensation and not responded to his claim through the small claims court. Reason given for no compensation was extraordinary circumstances due to pilots' strike.

Action

The Consumer Council carried out research and found out that the High Court had agreed with The Civil Aviation Authority’s interpretation of legislation. Ryanair could not class flight disruption due a strike by their own pilots as an exceptional circumstance. Ryanair had been told to pay out compensation. Therefore we agreed to assist the family and we raised a formal complaint on the family’s behalf.

Resolution

As a result of our assistance, Ryanair agreed to pay €400 compensation per passenger in compensation, totalling €1600 for the family.