We were contacted by a consumer following a flight cancellation from Malaga to Belfast. The flight had been cancelled due to bad weather, therefore no compensation was payable. However, the airline refused to reimburse the couple for all of their expenses despite receipts being provided.
A party of four were delayed flying from Belfast, resulting in missing their connection and losing a day's holiday. They were advised no compensation was payable, so contacted The Consumer Council for help.
A consumer's travel was delayed by over an hour. However, when he asked what was happening, he then received poor customer service. He tried to make a complaint, but without success.
A family of four were delayed for over 9 hours, resulting in them having to sleep overnight in the airport. With our help they received €1600 compensation from the airline.
