Success Stories

Read how we have successfully helped consumers here. 

Success Stories

Transport

My bank details changed so the airline said I wasn't eligible for a refund

Cost of Living

I wasn't the driver, yet I received a private parking ticket

Energy

My property was damaged when I was getting gas installed

Cost of Living

Despite writing to cancel my service, I kept receiving bills

Energy

My business was over-charged for electricity and I could not get a refund from the supplier

Cost of Living

Pay-as-you-go meter problems & additional help

Energy

I live mid-terrace and could not get a home heating oil delivery because of COVID-19

Transport

My party of eight had our flights cancelled and could not get a refund

Transport

Our flight was cancelled due to COVID-19 and we were only offered a voucher

Transport

Inaccurate cancellation information cost me extra £132

Transport

Flight cancellation made me miss connecting and return flights

Transport

My family's flight to America was delayed by over four hours

Transport

Airline refused to reimburse our expenses following flight cancellation

We were contacted by a consumer following a flight cancellation from Malaga to Belfast. The flight had been cancelled due to bad weather, therefore no compensation was payable. However, the airline refused to reimburse the couple for all of their expenses despite receipts being provided.

Transport

Our flight was delayed by over 4 hours when flying to Faro

A family of five were delayed by over 4 hours when flying from Belfast to Faro. They contacted us to ask for help.

Energy

A problem with my electricity supplier led to £1,300 in arrears

A consumer encountered problems with her electricity supplier, leading to £1,300 in arrears. She contacted us to ask for help. 

Transport

A delay caused us to miss our connecting flight and lose a day's holiday

A party of four were delayed flying from Belfast, resulting in missing their connection and losing a day's holiday. They were advised no compensation was payable, so contacted The Consumer Council for help. 

Transport

I never would have been able to resolve the complaint on my own

A consumer's travel was delayed by over an hour. However, when he asked what was happening, he then received poor customer service. He tried to make a complaint, but without success. 

Transport

€1600 compensation for 9 hour flight delay

A family of four were delayed for over 9 hours, resulting in them having to sleep overnight in the airport. With our help they received €1600 compensation from the airline.

Transport

My flight from Leeds to Belfast was cancelled and I was having trouble claiming compensation

Transport

Our party of 8 had our flight from Belfast to Faro cancelled & alternative flights cost £400 more