Success Stories

Read how we have successfully helped consumers here. 

Success Stories

Transport

Translink drop off point reinstalled

Energy

My electric bill was in arrears

Consumer Skills

I've received a private parking charge

Energy

I've been without home heating for 12 weeks

Transport

Aer Lingus changed my flight

Energy

I was unable to read my gas meter which meant I received an estimated bill

Transport

My family holiday was cancelled due to COVID-19

Transport

My flight was cancelled because Stobart Air collapsed

Transport

My bank details changed so the airline said I wasn't eligible for a refund

Cost of Living

I wasn't the driver, yet I received a private parking ticket

Energy

My property was damaged when I was getting gas installed

Cost of Living

Despite writing to cancel my service, I kept receiving bills

Energy

My business was over-charged for electricity and I could not get a refund from the supplier

Cost of Living

Pay-as-you-go meter problems & additional help

Energy

I live mid-terrace and could not get a home heating oil delivery because of COVID-19

Transport

My party of eight had our flights cancelled and could not get a refund

Transport

Our flight was cancelled due to COVID-19 and we were only offered a voucher

Transport

Inaccurate cancellation information cost me extra £132

Transport

Flight cancellation made me miss connecting and return flights

Transport

My family's flight to America was delayed by over four hours