Success Stories

Read how we have successfully helped consumers here. 

Success Stories

Energy

I've been without home heating for 12 weeks

Transport

Aer Lingus changed my flight

Energy

I was unable to read my gas meter which meant I received an estimated bill

Transport

My family holiday was cancelled due to COVID-19

Transport

My flight was cancelled because Stobart Air collapsed

Transport

My bank details changed so the airline said I wasn't eligible for a refund

Cost of Living

I wasn't the driver, yet I received a private parking ticket

Energy

My property was damaged when I was getting gas installed

Cost of Living

Despite writing to cancel my service, I kept receiving bills

Energy

My business was over-charged for electricity and I could not get a refund from the supplier

Cost of Living

Pay-as-you-go meter problems & additional help

Energy

I live mid-terrace and could not get a home heating oil delivery because of COVID-19

Transport

My party of eight had our flights cancelled and could not get a refund

Transport

Our flight was cancelled due to COVID-19 and we were only offered a voucher

Transport

Inaccurate cancellation information cost me extra £132

Transport

Flight cancellation made me miss connecting and return flights

Transport

My family's flight to America was delayed by over four hours

Transport

Airline refused to reimburse our expenses following flight cancellation

We were contacted by a consumer following a flight cancellation from Malaga to Belfast. The flight had been cancelled due to bad weather, therefore no compensation was payable. However, the airline refused to reimburse the couple for all of their expenses despite receipts being provided.

Transport

Our flight was delayed by over 4 hours when flying to Faro

A family of five were delayed by over 4 hours when flying from Belfast to Faro. They contacted us to ask for help.

Energy

A problem with my electricity supplier led to £1,300 in arrears

A consumer encountered problems with her electricity supplier, leading to £1,300 in arrears. She contacted us to ask for help.