Success Stories

Read how we have successfully helped consumers here. 

Success Stories

Energy

Electric top-up error cost me £90

Transport

Two parking charge notices (PCNs) successfully appealed for one consumer

Transport

€1600 compensation for flight disruption from UK to Faro return

Other

I received a private parking charge notice

Energy

I was unable to top up my gas after switching supplier

Transport

Translink drop off point reinstalled

Energy

My electric bill was in arrears

Consumer Skills

I've received a private parking charge

Energy

I've been without home heating for 12 weeks

Transport

Aer Lingus changed my flight

Energy

I was unable to read my gas meter which meant I received an estimated bill

Transport

My family holiday was cancelled due to COVID-19

Transport

My flight was cancelled because Stobart Air collapsed

Transport

My bank details changed so the airline said I wasn't eligible for a refund

Cost of Living

I wasn't the driver, yet I received a private parking ticket

Energy

My property was damaged when I was getting gas installed

Cost of Living

Despite writing to cancel my service, I kept receiving bills

Energy

My business was over-charged for electricity and I could not get a refund from the supplier

Cost of Living

Pay-as-you-go meter problems & additional help

Energy

I live mid-terrace and could not get a home heating oil delivery because of COVID-19