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4.8% decrease in regulated electricity prices is appreciated at this tough time

The Consumer Council appreciates the announcement today that Power NI’s tariff will decrease 4.8% from 1 July 2020. This reduction reflects some of the recent falls in wholesale prices. The average Power NI annual bill will decrease by £29. This means that the average Power NI bill will now be £571 per year.


NIE Networks and The Consumer Council remind the public to be safe on the doorstep

NIE Networks and The Consumer Council are reminding the public to stay safe and guard against bogus callers on the doorstep. There are concerns that bogus callers may take the coronavirus pandemic as an opportunity to take advantage of consumers.


Home learning made fun: Learn about consumer rights, budgeting and avoiding scams

The Consumer Council has launched a range of educational family activities, games and quizzes to teach kids of all ages and adults about their consumer rights, budgeting and how to avoid scams.


Consumer rights must be adhered to during airline crisis, says The Consumer Council

The Consumer Council has been urging the Civil Aviation Authority (CAA) to ensure that airlines provide passengers with the refunds they are legally entitled to under EU regulations, following numerous flight cancellations amid the COVID-19 pandemic.


Households should actively undertake regular meter readings to ensure they are on top of their energy bills during COVID-19

The Consumer Council is advising households and small businesses to ensure their energy bills are accurate and as low as possible during the COVID-19 lockdown.


Royal Mail temporary decision to remove Saturday letter deliveries

Royal Mail announced today (Tuesday 28 April 2020) that from 2 May it will reduce its service delivery by removing letter deliveries on Saturdays.  Tracked parcels and Special Delivery items and most parcel will still be delivered on Saturdays.

Cost of Living

Unscrupulous traders profiteering by exploiting COVID-19 warned

Trading Standards and The Consumer Council are warning unscrupulous traders to stop exploiting the Covid-19 pandemic to profiteer, or face action.

Consumer Skills

The Consumer Council welcomes the FCA’s latest COVID-19 financial relief measures

The Consumer Council welcomes the Financial Conduct Authority’s latest temporary financial relief measures for motor finance and high-cost credit that apply from today (27 April 2020).

Cost of Living

Review how you are spending, advises The Consumer Council

The Council Consumer is advising consumers in Northern Ireland to review how they are spending, as household outgoings are changing with many of us spending more time at home.

Cost of Living

Home heating oil prices drop to a four year low

Consumers in Northern Ireland will welcome the news that home heating oil prices are on track to hit a record low, according to The Consumer Council’s weekly survey of home heating oil prices.