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Falls in wholesale energy costs should be passed onto consumers

Following further decreases in the wholesale electricity and gas markets from the corresponding period last year, The Consumer Council is calling on energy suppliers to transparently pass these reductions onto consumers.


Advice for passengers as Ryanair cuts Belfast International Airport flights

Following the announcement by Ryanair that it is cutting or ending some routes from Belfast International Airport from November 2019, The Consumer Council is reminding people of their rights.


Click Energy customers next to be hit with increase

Click Energy customers will be disappointed to hear that as well as seeing a 5.87% increase in the unit rate of electricity they pay, from 1 October 2019 they will also have to pay a standing charge of 8.895p or 11.138p per day.

Consumer Skills

The Consumer Council supports NI Savings Week

The Consumer Council is delighted to support Progressive Building Society's second annual Northern Ireland Savings Week which has been launched today - 09 September.

The initiative aims to raise awareness across Northern Ireland of the benefits and importance of saving on a regular basis. Our own "Consumer Insights Report" reveals that fewer than 6 in 10 Northern Ireland households have money saved for a "rainy day" which can put households at financial risk when unexpected expenditure arises.


Welcome relief for natural gas consumers

Natural gas consumers in the Ten Towns and Greater Belfast areas will welcome Firmus Energy Supply’s decision to decrease its prices by 8.77% from 1 October 2019, according to The Consumer Council.


Further blow to consumers as two more electricity suppliers announce increases

Consumers in Northern Ireland need to be provided with clear and transparent information as to why the price they pay for their electricity has increased, according to The Consumer Council.


The Consumer Council issues advice to customers affected by British Airways strike action

The Consumer Council is advising customers who will be affected by the upcoming British Airways pilots’ strikes on 9, 10 and 27 September 2019 to be aware of their rights.


Advice for customers who may be affected by Ryanair strike action

The Consumer Council has provided advice to customers who could be affected by the Ryanair UK pilots’ strike during the next few days.

Personal Finances

CMA Releases Banking Satisfaction Survey Results

The Competition and Markets Authority (CMA) has today released the summer edition of its banking customer satisfaction survey for personal current accounts in Northern Ireland and the UK. The survey was introduced by the CMA after it conducted a market investigation into the retail banking sector in 2016.

Cost of Living

Educating the whole family with a consumer rights themed day of fun

The Consumer Council and Radius Housing have teamed up to host a Friday Funday on 23 August 2019 from 10am to 1pm.