13th March 2019

Win for Northern Ireland Consumers: Online retail giant to remove delivery surcharges to Northern Ireland

Wayfair, the online home and furniture retail giant, has announced it is scrapping delivery surcharges to Northern Ireland and Scotland for orders over £40. This will now apply across the entire UK without penalising consumers living in these geographical areas.


Kellin McCloskey, Head of Postal Services at The Consumer Council said, “We have been campaigning tirelessly on behalf of Northern Ireland consumers on the issue of unfair delivery surcharges. As recently as November last year, we found it can cost consumers up to £6.72 extra to get deliveries to Northern Ireland. This is an issue we have highlighted to government and regulators, as well industry representatives, and I am delighted this announcement by Wayfair demonstrates the industry is listening and we are making an impact”.

Darragh McKenna, Trading Standards Inspector, said, “The Department for the Economy’s Trading Standards Service very much welcomes Wayfair’s new delivery policy and hopes other retailers will be encouraged to follow their lead. However, consumers in Northern Ireland still often face disproportionate postal delivery surcharges and exclusions to this region. Trading Standards will continue to take enforcement action, where necessary, against those retailers who fail to meet their responsibilities and obligations to consumers.”

Kellin added, “We hope as one of the largest and most influential online retailers in the UK that this move by Wayfair leads other web retailers to follow suit.”

To find out more about your rights in respect of delivery charges, how to make a complaint, or to report problems with a delivery visit: Alternatively, you can contact The Consumer Council on 0800 121 6022 or by email at [email protected].