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17th May 2012

Travelling with Ryanair this weekend? Check in early advises the Consumer Council.

Ryanair is to close its website for ‘upgrade maintenance’ from 4pm on Friday 18 May to 12pm on Sunday 20 May. This means any passengers travelling this weekend must check in online before 4pm on Friday 18 May to avoid paying exorbitant check in fees at the airport. The airline says it has contacted all passengers who are affected.

Scott Kennerley, Head of Policy (Transport) at the Consumer Council says:  “It is imperative that anyone travelling with Ryanair this weekend checks in online well ahead of time in order to obtain their boarding card as anyone failing to do so risks paying £60 to check in at the airport.  As this situation has been caused by Ryanair, the Consumer Council has called on Ryanair to waive any charges for issuing boarding cards to those passengers who remain unaware of the website closure and do not get their boarding card printed on time.  The Consumer Council is also asking Ryanair to ensure it has sufficient staff available at airports to assist passengers with check in to minimise disruption to passengers and services.  Lastly, we would advise passengers to allow extra time to get through the airport.”

If consumers have a complaint against an airline they can contact the Consumer Council on 0800 121 6022, email complaints@consumercouncil.org.uk  or get in touch via Twitter and Facebook.

Notes to Editors:

Bookingscannot be made on Ryanair.com from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May

Online Check-in - Not available from 16:00 hrs on Fri. 18 May until 12:00 hrs. Sun. 20 May

Flight Changes cannot be made from 22:00 hrs on Fri. 18 May until 22:00hrs Sat. 19 May

ENDS

1.   Consumer Council media contact: Irene Overend, telephone, 028 9067 4816 mobile 07825 147496 or e-mail ioverend@consumercouncil.org.uk

2.   The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

3.   For more information, visit our website at www.consumercouncil.org.uk

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