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08th December 2011

TRAVEL ADVICE IN BAD WEATHER

Severe weather in Northern Ireland has caused travel cancellations and disruption to some Irish Sea Ferry services.

Ferry passengers are advised to contact their ferry company for the latest sailing information.  Copies of ‘Plane Sailing’ – a consumer’s guide to ferry travel - are available to download from the Consumer Council website at www.consumercouncil.org.uk or by telephoning 0800 121 6022

Air passengers are also advised to check the latest flight information to make sure they are aware of any disruptions or delays.

The Consumer Council is encouraging air passengers to make sure they know their rights when travelling.  The Consumer Council’s ‘Plane Facts’ guide includes everything passengers need to know when flying, including your rights if your flight is delayed or cancelled.  Passengers can request a free copy of Plane Facts from the Consumer Council by phoning 0800 121 6022, e-mailing complaints@consumercouncil.org.ukor by downloading a free copy or mp3 audio version from www.consumercouncil.org.uk

As part of the Consumer Council’s Christmas campaign, the Council has put together a handy wallet seized leaflet called ‘Weather the Winter’.  This provides key advice and telephone numbers to help consumers get through the winter and Christmas period.  These leaflets are available to download from the Consumer Council website www.consumercouncil.org.uk or by telephoning 0800 121 6022.

 

ENDS

  1. Consumer Council media contact: Irene Overend, telephone, 028 9067 4816 or 07825147496 or e-mail, ioverend@consumercouncil.org.uk  
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at www.consumercouncil.org.uk
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