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31st March 2011

Ryanair must be upfront with new charge says Consumer Council

Commenting on the forthcoming two euro fare hike by Ryanair , Andy McClenaghan, Senior Consumer Affairs Officer at the Consumer Council said: “Under European Union (EU) law , when a flight is delayed or cancelled all airlines have a responsibility to ensure passengers are provided with meals, refreshments and overnight accommodation if necessary. In some cases, passengers are also entitled to compensation if their flight is cancelled. All airlines know that they must abide by EU law and therefore, they must ensure they price their fares to be able to cover the cost of providing assistance to passengers.

To avoid falling foul of the EU law Ryanair must ensure they advertise their fares in a clear and open manner[1], so passengers understand what they are being asked to pay for.  The Consumer Council wants to see this latest charge included from the beginning of the ticket booking process on the Ryanair website so passengers know the total cost of the fare from the outset.”

Notes to Editors:

If a consumer has a complaint against an airline operating to or from Northern Ireland they are advised to contact the Consumer Council on 0800 121 6022 or email complaints@consumercouncil.org.uk
The Consumer Council has the power to investigate airline complaints on behalf of consumers. 

ENDS

1. Consumer Council media contact: Irene Overend, telephone, 028 9067 4816 or e-mail ioverend@consumercouncil.org.uk

2.  The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

3. For more information, visit our website at www.consumercouncil.org.uk



[1]Article 23 (1) of EC Regulation 1008/2008

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