Consumer Skills
07th June 2019

Navigate easily to the right consumer advice

The Consumer Council has launched a new online tool to guide consumers

Sarah Patterson and Louise McDowell help The Consumer Council launch their new online Advice Directory, available at and compatible with desktop, tablet and mobile devices

The Consumer Council has launched an online Advice Directory to help you understand your rights. It also provides guidance on who the proper authority is to complain to, and how to access expert help and advice.

Philippa McKeown-Brown, Head of Consumer Empowerment and Protection, said “All of us will at some time encounter a consumer problem, be it an unfair private parking charge, slow broadband speed, unwanted telephone calls, or problems with a second-hand car. Sometimes the time it takes to resolve the issue can be almost as frustrating as the problem itself. Our new online Advice Directory gives you the all the information you need at your fingertips, and talks you through what to do next. It also gives you a wealth of knowledge to hopefully prevent some problems happening in the first place”. 

Philippa continued “We hope this new online resource proves as popular as our previous A-Z Handbook, which we know was well-used by consumers and those working in a frontline advisory role.”

Explore the Advice Directory at