11th March 2019

Long delays at Belfast International Airport

The Consumer Council offers advice to passengers affected

Further long security delays today at Belfast International Airport have continued to leave passengers departing the airport frustrated.

Richard Williams, Head of Transport at The Consumer Council said, “The Consumer Council continues to be aware of ongoing delays regarding airport security at Belfast International Airport (BIA). Since May 2018, we have been in discussions with BIA and the Civil Aviation Authority (CAA) about these issues. Whilst we recognise that BIA have new owners, and have recruited a new security company in November 2018 and are currently working to install new security lanes by April 2019. However, passengers still remain frustrated with the queues and the length of time it takes to get through security.”

Richard added, “The Consumer Council is asking passengers to complain directly to BIA and their airline, if they have missed their flight due to unfair delays at airport security. If they are unhappy with the response, please contact the Consumer Council on 0800 121 6022 or via [email protected] and we will take the complaint forward on their behalf.

In addition, The Consumer Council is very keen in general to hear about passengers’ experiences at BIA over the last 6-12 months. This will provide us with further evidence to provide to BIA and CAA of the current situation, and what further practical support can be provided to passengers.”