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25th June 2014

Know Your Rights if Affected by French Air Strikes

With ongoing disruption to flights due to the French Air Traffic Control strike (24-30 June) the Consumer Council is reminding passengers of their rights if their flight is delayed or cancelled.

Scott Kennerley, Head of Transport Policy at the Consumer Council said: “If your flight is cancelled your airline must offer you a choice between a full refund, an alternative flight at the earliest opportunity, or an alternative flight at a later date.  If your flight is delayed or cancelled the airline is required to provide you with meals and refreshments and overnight accommodation if this is necessary.  If you choose a refund or a flight at a later date you are not entitled to any further assistance from your airline in terms of meals, accommodation or telephone calls.  Check with your airline for the latest flight information and for more information on your rights see our ‘Plane Facts’ guide, which also comes in an audio version to download.  Free copies are available by contacting us on 0800 121 6022 / or via facebook or twitter.”