03rd January 2018

Hospital union members land airline compensation with help from The Consumer Council

17 union members get back £4,513 in airline compensation

Union members from a number of Northern Ireland hospitals are flying high after receiving over £4,500 compensation for cancelled flights.  

Members of the UNISON public service union were due to return from London following a conference in June. Their flight from Gatwick was cancelled leaving the passengers stranded. When they finally made it home on later flights, they contacted the airline for compensation, without success.  

John Murray, Belfast City Hospital UNISON Representative, said; “After the airline failed to compensate passengers, I saw a tweet by another passenger who had contacted The Consumer Council. I followed suit and as a result 17 members of UNISON were able to obtain a total of £4,513 in compensation. We are delighted with the way The Consumer Council handled our case, and would recommend anyone else who experiences problems to get in touch with them.”  

Noleen Charnley, Consumer Empowerment Officer at The Consumer Council, said; “We are delighted to have helped Belfast City Hospital UNISON members receive compensation from the airline. This shows the power of social media, and thanks to one passenger sharing their successful outcome, we were then contacted by several others! If anyone else is experiencing difficulties in obtaining compensation for delayed or cancelled flights, The Consumer Council is here to help”.   

For more information about your passengers rights, visit: or telephone 0800 121 6022 for a free copy of The Consumer Council’s ‘Plane Facts’ guide.