Transport
matthew
12th December 2019

Here’s what to do if you experience travel delays or cancellations this Christmas

With the festive season underway, The Consumer Council is reminding consumers of their travel rights in preparation for any potential delays or cancellations.

Richard Williams, Head of Transport at The Consumer Council, said: “Transport services can be disrupted in bad weather. Consumers can be prepared by contacting their travel service provider directly to find out how their travel plans or service are going to be affected.”

Richard explained: “If your flight is delayed by two hours or more due to bad weather, depending on the length of your flight, you are entitled to free refreshments, calls, emails and overnight accommodation if necessary.

“If your ferry is delayed by 90 minutes or more due to bad weather, you are entitled to free refreshments. If you decide not to travel you are entitled to a full refund.

“If your flight or ferry has been cancelled due to bad weather, you can choose between a refund and an alternative flight/ferry. If you choose the next available flight/ferry you are entitled to the same assistance as delayed passengers while you wait.”

To learn more about your passenger rights you can contact The Consumer Council on 0800 121 6022, or download our ‘Plane Facts and ‘Plain Sailing’ guides. You can also request a copy by emailing [email protected].

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