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03rd December 2014

Get the most from your post this Christmas!

Many of us will be sending cards and parcels through the post this Christmas. The Consumer Council is urging people to follow some simple guidelines to ensure cards and parcels arrive safely and on time. They can also help if things go wrong.

Kellin McCloskey, Head of Postal Services at the Consumer Council said: “Whilst most consumers were satisfied with the service provided by delivery companies last year, almost one in ten experienced problems with delayed, lost or damaged goods, causing difficulty and disappointment at an already stressful time of year.

“Furthermore, over half of NI consumers didn’t know when the last posting dates for Christmas were, meaning gifts and cards for friends and family may not have arrived on time.

To help consumers get the most from the post this Christmas, the Consumer Council has put together some top tips to ensure cards and parcels arrive on time and save you money: 

  • If you can post early so you avail of economy postal services such as second class mail.
  • Check last posting dates.
  • The last recommended postal dates for the UK include: Second Class -  Thursday 18 December and First Class - Saturday 20 December.
  • Make sure your address list is correct and up to date.
  • Use the full address including a postcode and put a return address on the back.
  • Ensure parcels are suitably packaged and fragile items are clearly marked. Also be mindful of sending dangerous or prohibited goods.
  • If sending valuable or time-sensitive items, choose the right postal product and level of insurance cover to meet your needs.
  • Check the postage is sufficient - the cost will depends on size, weight & service used.
  • Ask for a certificate of posting and tracking reference numbers and keep until you're sure the item has been delivered.

Anyone who wants to know  more about Getting the most from their post can download a free copy of the Consumer Council’s ‘Sending Letters and Parcels’ guide via the website or request a copy by contacting 0800 121 6022, Twitter (@ConsumerCouncil) or Facebook (Consumer Council Northern Ireland).