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16th May 2012

Flybe withdraws its Bristol route from George Best Belfast City Airport

Flybe has announced its intention to withdraw its George Best Belfast City Airport (GBBCA) to Bristol Airport service from 10 June 2012.

The Consumer Council stated that the withdrawal of the service is detrimental to consumers and marks a further reduction in services following the recent withdrawal of bmibaby from GBBCA.  They also added that Flybe failed to inform the Consumer Council, the statutory representative for passengers travelling to and from Northern Ireland of its intention to remove the service.

Scott Kennerley, Head of Policy for Transport said, “Passengers hold approximately 2,500 tickets for travel on the route after 10 June and these passengers will be unable to travel on the service.  Flybe is therefore required to offer passengers a choice between a full refund which must be paid within seven days or an alternative flight”.

Flybe has informed the Consumer Council that all passengers affected by the withdrawal of the route will be contacted by telephone and for those passengers that cannot be contacted by phone, will be emailed.  Passengers will be offered a choice between a flight to an alternative destination or a full refund. Flybe has confirmed that where passengers choose an alternative flight the airline will refund reasonable expenses incurred by passengers to travel to Bristol Airport or to a close by destination.  The Consumer Council advises passengers  to discuss this matter with Flybe if arranging alternative flights and they should contact the Consumer Council on 0800 121 6022 or complaints@consumercouncil.org.uk if they require more information.

 

Editior Notes

If you are having trouble contacting flybe, in gaining a refund or want to know your rights and responsibilities about getting a refund, call our Consumer Support team on 0800 121 6022 or e-mail: complaints@consumercouncil.org.uk.  You can also contact us via Facebook (The Consumer Council Northern Ireland) and Twitter (ConsumerCouncil). 

“The Consumer Council has published a ‘Plane Facts’ guide which aims to equip travellers with information about their rights and responsibilities.  We have also produced ‘Access to Air Travel’, a guide for passengers with a disability or reduced mobility.  To get your free copy of Plane Facts or Access to Air Travel, download your free copy at www.consumercouncil.org.uk please call 0800 121 6022 or e-mail us at info@consumercouncil.org.uk

ENDS

1.   Consumer Council media contact: Pauline Gordon, telephone, 028 9067 4813 or 079 0997 2704 or e-mail, pgordon@consumercouncil.org.uk   

2.   The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

3.  For more information, visit our website at www.consumercouncil.org.uk

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