EasyJet IT systems failure flight cancellations: Know your consumer rights

As EasyJet cancel six incoming and six outgoing flights from Belfast International Airport (correct as of 3:30pm 26 May 2022) because of an ‘IT systems failure’, the Consumer Council is reminding those impacted by cancelled flights of their consumer rights.

Richard Williams, Head of Transport at the Consumer Council, advises: If your flight is delayed, cancelled or you are denied boarding, you are entitled to assistance, including food, drink, and overnight accommodation if needed. Passengers should keep receipts for any expenses and also keep any evidence of any contact made by EasyJet.

If your flight is cancelled, the airline must also offer you the option of:

• a refund within seven days; or

• alternative transport to your final destination.

EasyJet have confirmed that their earlier IT issues will be classed as non-extraordinary, therefore you should submit a compensation claim if your flight was cancelled today. EasyJet advise customers due to travel with them to continue to check their online Flight Tracker for the status of their flight before making their way to the airport. To claim compensation, you can complete an online form on easyJet’s website.

If you remain dissatisfied with the airline’s response, you can get in touch with the Consumer Council by calling 0800 121 6022 or by emailing contact@consumercouncil.org.uk and we will take up the complaint on your behalf.

Consumers can find out more about their passenger rights by visiting our Air Passenger Rights information.

Cancellation compensation rates

Distance of flight 

Impact on arrival time to destination airport 

Compensation 

0 - 1,500km

Less than 2 hours

£110

More than 2 hours

£220

1,500 - 3,500km

Less than 3 hours

£175

More than 3 hours

£350

More than 3,500km 

Less than 4 hours

£260

More than 4 hours

£520