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17th December 2015

Don’t let travel disruption dampen your Christmas cheer

The Consumer Council is providing a reminder to Christmas travellers of their air and sea passenger rights.

Jenny Robinson, Senior Policy Officer at the Consumer Council said: “Christmas is one of the busiest travel periods in the year with people visiting family and friends or heading off to warmer climates or the ski slopes in the new year.

“Many journeys are uneventful but sometimes things can go wrong, ruining either the start or end of a well earned Christmas getaway. It is important that passengers know their rights to help ease the stress of any unplanned travel disruption.”

If your flight or sailing is delayed or cancelled, you are entitled to assistance and in some cases compensation. Passengers with a disability or reduced mobility are also entitled to assistance at all stages of their journey.

To ensure passengers are aware of their rights, the Consumer Council has produced a collection of travel guides which can help passengers assert those rights when travelling on planes and ferries.

The Consumer Council’s travel guides are:

  • Plane Facts - Your Essential Guide to Air Travel;
  • Access to Air Travel (for passengers with a disability or reduced mobility);
  • Plain Sailing – Your rights in instances of ferry service delays and cancellations; and
  • Access to Ferry Travel (for passengers with a disability or reduced mobility).

All of the publications are available to download from the Consumer Council website:  People can also contact the Consumer Council on 0800 121 6022 or via facebook or twitter.  ‘Plane Facts’, ‘Plain Sailing’, ‘Access to Air Travel’ and ‘Access to Ferry Travel’ are also available as audio files.  You can download these onto your smart phone, mp3 player or tablet device before you travel.