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26th March 2013


The Consumer Council has today launched a new collection of transport guides aimed at equipping air and ferry passengers with information on their rights and responsibilities when they travel. It is urging anyone taking a flight or ferry journey this holiday season to pick up one or all of their guides:
•Plane Facts - Your essential Guide to Air Travel,
•Access to Air (for passengers with a disability or reduced mobility)
•Access to Air – Easy Read (for those with a learning disability),
•Plain Sailing – Your rights in instances of ferry service delays and cancellations
•Access to Ferry Travel (for passengers with a disability or reduced mobility).

Antoinette McKeown, Chief Executive of the Consumer Council said: “Easter kicks off the spring and summer holiday season and we are delighted to launch the Consumer Council’s new collection of travel guides.  Our air and ferry travel resources aim to make consumers aware of their rights in instances of delayed or cancelled services and their rights should they require special assistance because of a disability or reduced mobility when travelling. 

“Last year, there were 7 million flights and 2 million ferry journeys to and from Northern Ireland.  The majority of journeys are hassle free but we all know when things go wrong it can ruin a family holiday or business trip.  These guides will ensure passengers are aware of their rights and are able to assert those rights if the service they receive falls short of the legally required standards.  The Consumer Council encourages anyone planning to fly or take to the seas this holiday season to get their free copy of one or all of the guides”.

All of the publications are available to download from the Consumer Council website: , Facebook: Consumer Council Northern Ireland, Twitter: Consumer Council or if you would like a hard copy sent out by post, contact 0800 121 6022.  ‘Plane Facts’, ‘Plain Sailing’, ‘Access to Air Travel’ and ‘Access to Ferry Travel’ are also available to download as an audio file.  You can download these onto your smart phone or tablet device before you travel. 

The publications will also be available from next week from all three airports, ferry terminals, tourist information centres, MP/MLA constituency offices, CAB offices, independent advice centres, local libraries and Health Trusts. 

  1. Consumer Council media contact: Gráinne Magennis, telephone 028 9067 4813 or email    
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit Facebook  The-Consumer-Council-Northern-Ireland/ or Twitter ConsumerCouncil