Consumer Skills
16th December 2015

Digital purchases protected this Christmas advises Consumer Council

The Consumer Council is reminding consumers of their consumer rights in relation to digital content, such as downloaded music, e-books and smart device apps.

The new Consumer Rights Act 2015 provides information on what to expect when buying digital content.

Philippa McKeown-Brown, Head of Consumer Skills at the Consumer Council explains “The extension of consumer rights to digital content earlier this year is welcome news for consumers, particularly at this time given that many of us will be purchasing digital content either as Christmas gifts or to entertain ourselves over the festive period.

 “Any digital content you buy must be of satisfactory quality, fit for purpose and as described. In instances where the digital content doesn’t work or devices are damaged in some way as a result of downloading or streaming items, you may be entitled to a repair or replacement.”

Philippa concluded “If a repair or replacement is not possible, or not carried out within a reasonable time, you may be entitled to a reduction in price."

For more information on the Consumer Rights Act 2015 download a copy of the Consumer Council’s ‘Consumer Factsheet – Consumer Rights Act’ from or call 0800 121 6022.