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02nd July 2004


<p>Passenger representative, the General Consumer Council, today hit out at the inflation-busting price increase on Enterprise train fares. This is the second increase in less than a year, leaving passengers to cough up 19 per cent more for a day trip to Dublin since last July.</p>

The Council is concerned that Translink has announced this increase just before a one-year period of major planned disruption to the Enterprise service until May 2005.

Eleanor Gill, Chief Executive at the Consumer Council said: “It was only 11 months ago that passengers faced a 9.5 per cent increase for a day return on the Enterprise service. This latest hike is well above the rate of inflation and is completely unacceptable for a service that is not delivering its flagship promise.”

It is startling that Translink is adding a further price increase at a time when their own figures tell them that if today is an average day, then 634 passengers will arrive late and nearly 1000 passengers won't think their journey was good value for money. In addition, Translink's statement admits that it is continuing to fall below the minimum punctuality standard of 90 per cent that it is committed to.

Eleanor Gill continued: “The Council is working hard to highlight the positive aspects of public transport to encourage people to leave their cars at home, so this is particularly bad news and will damage consumer confidence. Hot on the heels of our neighbours in Dublin enjoying a new modern tram service for the 21st century, it seems like Northern Ireland passengers have to put up with second best.”


  1. General Consumer Council media contact: Susie Brown, telephone, 028 9067 4807 or e-mail,
  2. Underlying rate of inflation (RPI) was 2.86 per cent between June 2003 and May 2004
  3. The following table highlights the impact of the fare increases in less than one year.


Fare – July 2003




Fare – July 2004

% IncreaseCumulative % Increase
Day return£21£23£258.7%19%
Monthly return£31£32£333.1%6.5%
First Plus single£35£36£372.8%5.7%
First Plus monthly return£55£57£593.5%7.3%
  1. The General Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland's consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about electricity, natural gas, coal and passenger transport.
  2. For more information, visit our website at