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25th October 2018

The Consumer Council welcomes latest Translink performance results

Translink Charter Monitoring Results for Spring 2018  

The Consumer Council is encouraged to see a largely positive picture, following today’s publication of Translink’s Charter Monitoring Results for the Spring 2018 period.

Customer satisfaction is up year-on-year for Ulsterbus and NI Railways, the highest results on record. 

Speaking about the results, Scott Kennerley, Head of Transport at The Consumer Council, said: “We are pleased to see Translink build on the previous positive results for Ulsterbus and NI Railways services. The latest scores are some of the highest scores on record for overall satisfaction and passenger ratings for value for money. However, the survey highlights that improvements are needed in relation to Ulsterbus on time performance and passenger perceptions of punctuality on Metro services. 

“Going forward, the introduction of the new Glider service should help improve passenger perceptions of punctuality in Belfast, however, the cordon around the Primark building will impact on the punctuality of services that pass around that area. 

“We look forward to working with Translink to further improve these positive scores in the challenging period ahead”.