13th August 2008


Following severe flash flooding in the Newry and Mourne area last night, the Consumer Council and local elected representatives will meet Northern Ireland Water (NIW) and other agencies to discuss how flooding can be prevented and what lessons can be learned to provide the right help to households in distress.

Kathy McAuley, Head of Water at the Consumer Council said: “To see your home devastated by flood water is heartbreaking.  Today, many people are left clearing up the mess of a sewerage system that clearly can’t cope with heavy rain.   The Consumer Council is in constant contact with NIW throughout today to ensure that they are taking immediate and appropriate action to help those affected.

“We know that local elected representatives are already taking swift action to help their constituents and we will provide whatever help and support we can.  We need to work together to see how we can help the people of Newry and Mourne at what is a very distressing time.  As we head into winter, flooding could be a more regular occurrence.  Consumers need to be assured that NIW and other agencies can respond quickly and robustly when necessary.”

The Consumer Council is the statutory body for water and sewerage services. If you have a complaint about NIW and are unhappy with their response, contact the Consumer Council on 0800 121 6022 or visit www.consumercouncil.org.uk and we will take up the complaint on your behalf. 

  1. Consumer Council media contact: Paula Gunn, telephone, 028 9067 4816 or e-mail, [email protected].  
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about electricity, natural gas, coal and passenger transport.
  3. For more information, visit our website at www.consumercouncil.org.uk