11th December 2018

Consumer Council shortlisted for three categories in the UK Complaints Handling Awards 2019

The Consumer Council has been named as a finalist in the UK Complaints Handling Awards 2019, which recognise and reward outstanding achievement in complaint handling.

The Consumer Council is a finalist in three categories including, complaint management process B2C, pro-active complaint handling and best complaint handling team of the year. Organisations in the categories include, United Utilities, HSBC UK PLC and The Language Shop Ltd.

John French, Chief Executive of the Consumer Council said, "We are delighted to have been included as a finalist in the UK Complaint Handling Awards 2019 and see our work being recognised at a national level. [1]During 2017-2018 our complaints handling role dealt with 2,694 consumers and returned £141,000 back to consumers in Northern Ireland. In addition we also retained the Customer Service Excellence accreditation. We look forward to the final in March and presenting our achievements to the judges."

John concluded "We help consumers who have issue in regards to energy, transport, post, and water, and have been unable to resolve this with their supplier. Consumers who would like our support should contact us on 0800 121 6022 or via our website www.consumercouncil.org.uk