30th August 2007


As the summer ends and students head for university in Great Britain, the Consumer Council will take to the seas tomorrow [1] (Thursday) to promote Plain Sailing - the essential guide to ferry travel to and from Northern Ireland.

Plain Sailing is a handy, user-friendly guide designed to sit alongside other travel essentials like tickets and passports.  It contains everything you need to know about your rights and responsibilities when you sail.

Eddie Lynch, Head of Consumer Affairs at the Consumer Council said: “We are delighted to be travelling to Scotland today and to be able to talk to passengers and hear their experiences first hand.  With more than two million passengers passing through our ports every year,[2]Plain Sailing could not come at a better time.  It takes you through every step of your journey, from leaving home to arriving at your destination port.  It outlines your rights and responsibilities, what to do when things go wrong and how the Consumer Council can help

Free copies of Plain Sailing are available on board Stena Line and Norfolkline ferries and at their terminals.  You can also get a copy from the Port of Larne.  You can download a copy from check the website for updates to the guide or call the number below.

If you would like more information on Plain Sailing or have an enquiry or complaint about ferry travel, contact the Consumer Council complaints team on 0845 601 6022 or [email protected]

  1. Consumer Council media contact: Susie Brown, telephone, 028 9067 4807or e-mail, [email protected].  
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about electricity, natural gas, coal and passenger transport.
  3. For more information, visit our website at


[1]Consumer Council staff will be on board the Stena Line 12.20 sailing from Belfast to Stranraer

[2]DRD Northern Ireland Transport Statistics