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05th June 2013

Consumer Council Set To Take Part In Carers Week Event In Enniskillen

Enniskillen consumers will have the opportunity to speak directly to the Consumer Council when it attends a Carers Week event in the Killyhevlin hotel Enniskillen on Tuesday 11 June.

The Consumer Council is taking part in Carers Week to provide information and advice on a range of consumer issues.  And as the summer holidays are fast approaching, the Consumer Council is particularly keen to raise awareness of the rights of passengers with a disability or reduced mobility when travelling by air or sea.

Consumer Council Chief Executive Antoinette McKeown said:  “We are delighted to be taking part in Carers Week and look forward to meeting people at the event in Enniskillen.   The Consumer Council would like to ensure that everyone enjoys their summer holiday by raising awareness of the fact that passengers with a disability or reduced mobility are entitled to assistance, free of charge, from the moment their ticket is booked.  We want to ensure that passengers are able to assert their rights if the service they receive falls short of the legally required standards.”

The Consumer Council is urging anyone taking a flight or ferry journey this holiday season to access one or all of its guides which include: 

  • ‘Access to Air Travel’ (for passengers with a disability or reduced mobility);
  • ‘Access to Air Travel – Easy Read’ (for those with a learning disability); and
  • ‘Access to Ferry Travel’ (for passengers with a disability or reduced mobility). 

“Anyone attending the Carers Week event is very welcome to drop by our stand for free advice between 10am and 3pm. For those who are not able to attend, all of the publications are available to download from the Consumer Council website: www.consumercouncil.org.uk, or if you would like a hard copy sent out by post, contact us on 0800 121 6022 or via facebook or twitter.  Our guides are also available as an audio file which can be downloaded onto your smart phone or tablet device before you travel,” concluded Antoinette.  

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