05th December 2018

Consumer Council response to the Civil Aviation Authority’s enforcement action against Ryanair

The Consumer Council has responded to today’s announcement from the Civil Aviation Authority regarding enforcement action against Ryanair. This follows the airline's decision that financial compensation is not payable under European Commission Regulation 261/2004 for flight disruption resulting from industrial action by the airline's staff this summer.

Scott Kennerley, Head of Transport said “The Consumer Council welcomes this step by the Civil Aviation Authority. It is important that when services are disrupted passengers are able to claim the redress they are entitled to. Any passenger that has been impacted by this issue, or any other flight disruption, can contact The Consumer Council for information on your passenger rights and support in making a complaint.”

 Passengers can contact The Consumer Council on 0800 121 6022 or visit