11th August 2014

Consumer Council responds to decision to relocate Armagh Post Office

The Consumer Council has ensured that consumers’ concerns have been taken into consideration as part of the Post Office Limited’s decision to relocate Armagh Post Office to Emerson’s Supermarket, Scotch Street.

Speaking about the move, Kathy Graham, Director of Policy at the Consumer Council said “The decision to relocate the post office may come as a disappointment for Post Office customers who made their views known during the consultation period. However the Consumer Council has sought assurances that some of the concerns raised by consumers will be addressed.

“Post Office Limited has given serious consideration to the issues raised by consumers and following extensive engagement with the Consumer Council they will endeavour to make sure the new location is accessible as possible by installing power assisted doors at the Scotch Street entrance and engaging with local disability group/s to seek their views on the planned layout.
“In addition they have also agreed to provide one hour free car parking in the Mall West Car Park for the first six months to help with the transition and will also engage with Transport NI to see what can be done to improve car parking around Scotch Street and Market Street.

Kathy concluded “We will continue to work with Post Office Limited to review accessibility and the quality of service over the coming months. In addition we will also monitor the provision of post office services in the Armagh City area, and the implementation of the post office at its new location by conducting a review with Post Office Limited after three months.”