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Consumer Skills
18th October 2004


<p>The General Consumer Council is at Stormont today to launch the Consumer A-Z – a unique guide to consumer information in Northern Ireland.</p>

The guide provides a quick reference for anyone who needs consumer rights information at their fingertips. It is designed to raise awareness of consumer rights and existing sources of information on consumer issues.

Launching the guide, Steve Costello, Chairman of the Consumer Council said: “Today is the beginning of National Consumer Week – what a great time to be launching a guide that covers everything from faulty goods to internet shopping.

“We believe that the best way to help consumers is to give them the information they need. We have produced his guide with Trading Standards Service as part of our More Power to Consumers campaign. Together, we hope that it will be an invaluable resource for consumers and the people who support them.“

Jean Fulton, Chief Executive at Belfast Improved Housing said: “We have distributed 3,800 copies to all our tenants to ensure that they have relevant and up-to-date information. We're very happy to be working in partnership with the Consumer Council and commend them for their innovation in publishing this guide.”

Gregory Campbell, MLA hosts the launch, which takes place at the Long Gallery, Stormont at 2.00pm on Monday 18 October. Gregory Campbell, Steve Costello and Jean Fulton are available for interview from 1.30-2.00pm.


  1. General Consumer Council media contact: Susie Brown, telephone, 028 9067 4807 or e-mail,
  2. The General Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland's consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about electricity, natural gas, coal and passenger transport.
  3. For more information, visit our website at