28th August 2019

The Consumer Council issues advice to customers affected by British Airways strike action

The Consumer Council is advising customers who will be affected by the upcoming British Airways pilots’ strikes on 9, 10 and 27 September 2019 to be aware of their rights.

British Airways is offering customers a range of options if their flight is cancelled, including full refunds and the option to book alternative flights. It is a legal requirement for them to do this.

Richard Williams, Head of Transport Policy at The Consumer Council, said; “Customers who wish to book an alternative flight should note that this does not always have to be with British Airways if a different airline can get them to the final destination earlier.

“In some instances passengers may be entitled to compensation. However, the airline is not required to provide compensation if customers are informed of the cancellation 14 days or more before the date of the flight. Our advice to affected passengers is to speak to British Airways to discuss their options.”

For more information on your passenger rights download our ‘Plane Facts’ booklet at or contact The Consumer Council on 0800 121 6022 or follow our Facebook The-Consumer-Council-Northern-Ireland/ and Twitter @ConsumerCouncil.