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17th November 2010

CONSUMER COUNCIL ISSUES ADVICE TO CONSUMERS IN ADVERSE WEATHER CONDITIONS

With the continuing strong winds and heavy rain across Northern Ireland, The Consumer Council is calling on people to be prepared when the weather takes a turn for the worse. The Consumer Council has launched a series of leaflets offering advice to protect your home from flooding and has issued advice on our website about what to do should your electricity fail

With the continuing strong winds and heavy rain across Northern Ireland, The Consumer Council is calling on people to be prepared when the weather takes a turn for the worse.  The Consumer Council has launched a series of leaflets offering advice to protect your home from flooding and has issued advice on our website about what to do should your electricity fail. 

Aodhan O’Donnell, Director of Policy and Education at the Consumer Council said: “Heavy rain, coupled with gale force winds are creating havoc across Northern Ireland.  In this kind of weather some people could be without electricity supplies and roads and homes could be flooded.  It is vital that people prepare themselves in the event of bad weather and The Consumer Council has provided leaflets offering advice to help consumers make provision for the bad weather.”

Be prepared:  

·         Know where your household fuses and trip switches are.

·         If you depend on electrical equipment that is vital to your health join the NIE Critical care list by calling the NIE Customer Helpline on 08457 643 643.

·         If you have a baby at home, make sure you have a supply of pre-prepared formula baby milk and prepare a flask of hot water to heat bottles and baby food.

·         If your power is off and you want more information, contact NIE's Customer Helpline on 08457 643 643 - have your customer number and postcode ready.

Flooding advice:

·        Be prepared:

Check to see if your home is at risk from flooding by river or sea water - visit http://www.riversagencyni.gov.uk/index/stategic-flood-maps.htm 
Prepare a flooding kit – for example, copies of important documents, a torch and warm waterproof clothing.

·        If your home is currently being affected by flooding:

Stay safe!  It can be difficult to know how deep flood waters are and they can conceal hidden dangers such as dislodged manhole covers.

Contact Flooding Incident line on 0300 2000 100.

Protect your home, for example, by using sand bags and move important documents and items to a high place. 

Leaflets are available to download from The Consumer Council website at www.consumercouncil.org.uk or you can request a free copy by telephoning 0800 121 6022

ENDS

1.  Consumer Council media contact: Irene Overend, telephone, 028 9067 4816 or e-mail [email protected]

2.  The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

3.  For more information, visit our website at www.consumercouncil.org.uk

 

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