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Consumer Skills
02nd November 2012

Consumer Council informs local advice and community workers of their cross-border shopping rights

The Consumer Council has given local advice and community workers the opportunity to brush up on their knowledge of cross-border shoppers’ rights at a free workshop in Newry, delivered in partnership with the European Consumer Centre (ECC), Ireland and Trading Standards Service (TSS).

The workshop was attended by 30 people who work in the community including consumer advisors, family workers, older people’s representatives and those teaching consumer rights. 

Experts were on hand to talk about cross-border consumer issues such as shopping online, buying a second hand car, how to spot a scam and how to complain about faulty goods and services.

Elaine Topping, Director of Corporate & Consumer Services at the Consumer Council explains “The Consumer Council together with its partners ECC Ireland and TSS was delighted to host the first workshop on cross-border shoppers’ rights.  The aim of the workshop was to empower local advice workers with information on cross-border consumer law, who in turn will now be in a position to educate people in the community and become better equipped at dealing with enquiries about cross-border shopping.”

“In addition to the above workshop we have also produced a new handy pocket-sized leaflet entitled ‘Cross-border Shopping, Know Your Rights’, which signposts cross-border shoppers to organisations who can help them resolve consumer issues such as returning faulty goods. To obtain a copy visit or contact 0800 121 6022.”

Ann Neville, Director of ECC Ireland stated: “Given the importance of cross-border shopping for consumers on both sides of the border ECC Ireland was delighted to have the opportunity to raise awareness of issues of importance to consumers among the community sector to ensure that consumers can shop with confidence armed with knowledge of their rights.”


  1. Consumer Council media contact: Siobhan Rafferty, telephone 028 9067 4816 and email   
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit Facebook  The-Consumer-Council-Northern-Ireland/or Twitter ConsumerCouncil