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Consumer Skills
14th March 2018

Consumer Council Freephone Number - Change of Operating Hours

Our complaints team is currently investigating high numbers of complaints therefore as a temporary measure our telephone lines will be open Monday to Friday from 10am to 4pm daily. This will allow the team some time off the telephones to get caught up on correspondence.

If your call is urgent, and you are calling between the hours of 9am and 10am or 4pm and 5pm, please contact our switchboard on (028) 9025 1600 to speak to a member of staff.

Any messages left before 10am will be picked up once the telephone lines open and will receive a call back within 3 hours. Messages left after 4pm will be returned the next working day after 10am.

You can also contact us via email at and your complaint will be acknowledged within 3 working days.