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08th November 2012

Consumer Council calls on local communities to help identify water and sewerage issues

The Consumer Council is calling on local communities in the Ballymoney, Moyle, Coleraine and Limavady areas to help identify ongoing water and sewerage issues.

This aims to identify and resolve ongoing issues by working with local communities and NI Water to bring about positive changes and improve services for local consumers.

Antoinette McKeown, Chief Executive of the Consumer Council explains “Currently, NI Water provides some of the highest levels of water and wastewater quality ever seen in Northern Ireland. Our research tells us that consumers are satisfied with the service they receive from NI Water and have a favourable opinion of the company.

“However we all recognise that sometimes things go wrong affecting the service consumers get. This looks at identifying areas where a number of consumers are experiencing issues with the water and wastewater services at their properties. Examples could be odour nuisance, low pressure, discolouration of water, interruptions to supply, leakage or out of sewer flooding.  

“Last year we helped a rural community that experienced regular long-term interruptions to their water supply. Working with the local community and NI Water a long term solution was found improving the service that they received and as a result we want to roll out this initiative to other communities with the aim of bringing about similar benefits.

“If you’ve been experiencing problems for some time or if there is an intermittent problem then something can be done to help. Firstly contact NI Water as it gives them an opportunity to put things right. However  if  you have not been satisfied with the response you have received or would like some independent advice please contact our dedicated Consumer Support team on 0800 121 6022 who will investigate further on your behalf.”

For further information visit our website or telephone 0800 121 6022.

  1. Consumer Council media contact: Siobhan Rafferty, telephone, or (028) 9067 4816 / 07825 147496 or email   
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at Facebook  The-Consumer-Council-Northern-Ireland/ or Twitter ConsumerCouncil