19th August 2010


The Consumer Council has commented on this week’s developments regarding investigations into Northern Ireland Water (NI Water). Antoinette McKeown, Chief Executive of the Consumer Council said: “These latest developments are a further blow to consumer confidence, which had already plummeted following the revelations about NI Water’s misuse of public money. Very serious questions must be answered. Earlier this week the Consumer Council asked for and has now secured a meeting with Minister Murphy and we will be pressing him with those questions on consumers’ behalf.

“This week we also called on Bruce Robinson, Head of the Civil Service, to appoint an interim DRD Permanent Secretary, who will ensure DRD is accountable to the public, and we welcome Bruce Robinson’s decisive action today.

“Our focus - consistent with our remit - continues to be on the effective delivery of public services. The public needs to have confidence that NI Water’s board is delivering value for money and that DRD is monitoring the board to hold it to account.

“While the Consumer Council recognises the inquiries now taking place - and respects the role of those tasked to undertake them – trust has been broken and the Consumer Council now needs assurances so that we can fulfil our role as consumers’ representatives, and ensure this situation never happens again.”

  1. Consumer Council media contact: Keelin Kelly telephone, 028 9067 4807 or e-mail, [email protected]
  2. The Consumer Council is an independent consumer organisation, working to bring about change to benefit Northern Ireland’s consumers. The Council campaigns for high standards of service and protection and a fair deal for all. It also carries out research, gives advice and publishes reports and other publications. It deals with individual complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.
  3. For more information, visit our website at www.consumercouncil.org.uk