04th April 2019

The Consumer Council advice for P&O Ferries passengers following fire

Following the fire on-board P&O Ferries on 31 March 2019, which continues to affect sailings between Larne and Cairnyan, The Consumer Council is advising travellers of their passenger rights. 

Richard Williams, Head of Policy (Transport) at The Consumer Council, said; “The fire on-board P&O’s European Causeway ferry on 31 March 2019 is continuing to have a knock-on effect for passengers between Larne and Cairnryan. P&O Ferries have confirmed that there are ongoing disruptions, with a temporary schedule currently in operation. Passengers are being offered alternative sailings both before and after their scheduled sailing time. 

“For the most up-to-date information on the temporary schedules, passengers should visit P&O Ferries’ website, call P&O Ferries on 0345 355 5111, or follow #POLarne and #POCairnryan on Twitter. If passengers have been affected by the disruption and want to know more about their passenger rights they can contact The Consumer Council on 0800 121 6022, or download our ‘Plain Sailing’ guide from”