Personal Finances
15th August 2019

CMA Releases Banking Satisfaction Survey Results

The Competition and Markets Authority (CMA) has today released the summer edition of its banking customer satisfaction survey for personal current accounts in Northern Ireland and the UK. The survey was introduced by the CMA after it conducted a market investigation into the retail banking sector in 2016.

The survey aims to give consumers independent information about banking providers and the quality of service provided across a range of measures, based on ratings provided by existing customers. The survey result for banks with a Northern Ireland presence can be found here.

Our own research tells us that only 40%* of consumers surveyed have switched bank accounts in the past with cash incentives and dissatisfaction with service being the most frequently quoted reasons.

Why not check the satisfaction survey results and see how your bank measures up against the competition? It has never been easier to switch current account provider and our current account comparison tool and guide to switching can help.

* Consumer Insight Survey March 2018